Summer 2018

Dealing with dental complaints

Complaints are common, and it's vital to know how to handle them professionally and appropriately. Read our concise but comprehensive guide.

In focus

Antibiotics and inappropriate prescribing

Certain aspects of prescribing can leave dental professionals facing a storm of criticism, and these issues - particularly involving antibiotics - are a common factor in complaints and claims.

Leader

Green shoots of regulation reform?

The initial results of reforms to the GDC's complaints procedure are encouraging, says John Makin, head of the DDU, but there is still much to be done.

Case study

Avoidable delay in extraction

A patient's extraction was delayed because the practice had run out of the appropriate anaesthetic.